FAQs
Last Updated: 27 June 2026
Welcome to the Gift Box Britain FAQ page. Below you'll find answers to some of the most common questions about our products, ordering process, shipping, payments, returns, personalization, and customer support.
If you need further assistance, please contact us at support@giftboxbritain.uk.
General Questions
Q. What is Gift Box Britain?
A. Gift Box Britain is a UK-based online gift store offering a selection of personalized gifts, keepsakes, home decoration gifts, executive pen gift boxes, leather journals, leather keychains, mugs, and other gift products for a variety of occasions.
Q. Where are you located?
A. Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom
Q. How can I contact customer support?
A. Business Email: support@giftboxbritain.uk
Business Phone: +44 7360 254317
Q. What are your customer service hours?
A. Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00) Greenwich Mean Time (London).
Orders
Q. How do I place an order?
A. Browse our website, add your preferred products to your shopping basket, and complete your purchase through our secure checkout.
Q. Will I receive an order confirmation?
A. Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you require assistance.
Q. Can I purchase multiple products in one order?
A. Yes. Multiple products may be purchased within a single order, subject to availability.
Shipping & Delivery
Q. Do you deliver within the United Kingdom?
A. Yes. We currently deliver throughout the United Kingdom.
Q. How long does delivery take?
A. Within the UK:
Handling Time: 1–2 Business Days
Transit Time: 3–4 Business Days
Total Delivery Time: 4–6 Business Days
Q. What is your order cut-off time?
A. 5:00 PM (GMT+00:00) Greenwich Mean Time (London).
Q. How much does shipping cost?
A. We offer Free Standard Shipping on all orders within the United Kingdom.
Q. Will I receive tracking information?
A. Tracking information will be provided where available once your order has been dispatched.
Q. What happens if I enter an incorrect delivery address?
A. Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or additional shipping charges.
Products
Q. What product categories do you offer?
A. Our product categories include:
- Personalized Executive Metal Pen Gift Boxes
- Personalized Leather Keychains
- Personalized Leather Journals
- Personalized Mugs
- Keepsake & Memory Gifts
- Home Decoration Gifts
Q. Can I personalize my order?
A. Personalization options are available for selected products. Available customization options are shown on the individual product page.
Q. Are product dimensions and specifications provided?
A. Yes. Product pages include dimensions, specifications, materials, and other relevant information where applicable.
Q. Will the product look exactly like the photographs?
A. Product images are provided for illustration purposes. Colours, engraving, and appearance may vary slightly due to lighting, photography, personalization, manufacturing updates, or screen settings.
Payments
Q. What payment methods do you accept?
A. Payments are securely processed through our payment provider.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Q. What currency do you use?
A. All prices are displayed in British Pounds Sterling (GBP £).
Q. Is my payment information secure?
A. Payments are processed using secure payment systems designed to help protect your information during checkout.
Returns & Refunds
Q. What is your return period?
A. We offer a 30-day return period from the date of delivery for eligible items.
Q. Can I return personalized products?
A. Personalized or custom-made products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return instructions will be provided after review.
Q. Do you charge a restocking fee?
A. No. We do not charge any restocking fees for approved returns.
Q. How long do refunds take?
A. Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
Q. Do you offer exchanges?
A. We do not currently offer direct exchanges. If you require a different product, please return the eligible item and place a new order separately.
Customer Support
Q. What information should I provide when contacting support?
A. Where applicable, please include:
- Your order number
- Product name
- A description of your enquiry
- Photographs of the item (if applicable)
Q. How quickly will I receive a response?
A. We aim to respond to enquiries as promptly as possible during our normal customer service hours.
Contact Information
Business Name: Gift Box Britain
Business Email: support@giftboxbritain.uk
Business Phone: +44 7360 254317
Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: (GMT+00:00) Greenwich Mean Time (London).